Privacy Policy
Last updated version 1.0 — how we collect, use, and protect your information.
This policy explains what information Plotline collects from visitors and members, how that information is used, when it may be shared with others, and the steps we take to keep it secure.
By using this website, you agree to the practices described below. This policy does not extend to third-party websites that may be linked from our platform.
Plotline (Pvt) Ltd. is a real estate classifieds platform. When you provide personal information through this website, it is stored and processed in line with the practices described in this policy. For any questions about our business, contact us at support@flowiix.com.
The information we collect depends on how you use the platform — whether you're browsing listings, publishing a property, or contacting an advertiser.
Personal data — name, gender, date of birth, address, and other contact details you provide when creating an account or listing a property.
Sensitive data — in limited cases, information such as financial details relevant to a listing or transaction.
Non-sensitive contact details (name, address, phone number, email) may be used for marketing communication. Sensitive information is never used for marketing and is never shared with third parties.
We collect information through:
- Information you provide directly on the website
- Newsletter and communication sign-ups
- Online enquiries you submit
- Interactions on our social media pages
- Participation in promotions run by us
- Surveys or questionnaires you choose to complete
You can opt out of any of these at any time — we will act on such requests promptly.
We use your information to deliver the service you're requesting and to stay in contact with you about it. Specifically, this includes:
- Verifying your identity and the details you provide
- Processing listings and requests you submit
- Keeping accurate records relevant to your account
- Meeting our legal obligations
- Responding to disputes or complaints raised by any party
We never sell personal data to third parties, and we do not share it for third-party marketing. Information is only disclosed where necessary to provide the service you've requested — for example, sharing your contact details with an advertiser you choose to contact.
- Direct communication about your account or listings
- Marketing activities, where you haven't opted out
- Improving the quality of our services
- Understanding broader usage trends on the platform
You can unsubscribe from marketing communication at any time by emailing support@flowiix.com. Once unsubscribed, we will stop sending promotional messages, though communication necessary to complete an ongoing transaction will continue until it's resolved.
We take reasonable technical and organizational measures to keep your information secure, and we require the same of any outsourced partners who process data on our behalf. We continually review our systems to maintain an appropriate level of data security.
We retain personal information only as long as necessary to fulfill the purpose it was collected for, or as required by applicable law.
You can object to our use of your data, opt out of marketing at any time, and request the data you've provided to us for business purposes. To exercise any of these rights, email support@flowiix.com.
For any questions or complaints about this policy, email support@flowiix.com. We aim to respond to every enquiry within a reasonable timeframe.